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TeleTech Holdings, Inc.
TeleTech Holdings, Inc. is our core business entity, providing comprehensive business process outsourcing solutions to Global 1000 organizations worldwide. Established in 1982, TeleTech has evolved and expanded over the years to become the recognized leader within our industry as well as a responsible community member and advocate for economic growth and environmental health worldwide.
With a steady eye toward the future, TeleTech has continually introduced new and innovative ways to help organizations strengthen customer relationships while distinguishing their brands, products, and businesses in challenging global markets. Today, we support more than 140 solution programs for more than 100 organizations in a wide range of industries, including automotive, communications and media, financial services, government, healthcare, retail, technology, and travel and leisure industries.
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TeleTech Government Solutions, LLC
Just like corporations, government agencies must continually build and strengthen their relationships with their customers—or citizens. But these public-facing organizations require specialized programs, services, and support that comply with specific regulations and requirements that shape these markets at the federal, state, and local levels. This is where TeleTech Government Solutions, LLC. (TTGS) comes in.
Working in partnership with each government organization, TTGS develops and provides highly tailored solutions that address the needs and goals of some of today’s largest public entities around the globe. Within the U.S., we work with a wide range of top U.S. government agencies, including the U.S. Department of State, the Federal Emergency Management Administration (FEMA) and the Federal Deposit Insurance Corporation (FDIC).
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Direct Alliance
IT and consumer electronics are among the world’s fastest growing and most competitive industries. Customer needs and demands are changing constantly, and to succeed, businesses need to be able to anticipate and adapt to these requirements while continually controlling costs. Direct Alliance offers comprehensive business process outsourcing solutions that are specifically geared to help businesses thrive in these demanding markets.
Direct Alliance brings together a team of experienced industry specialists who understand the challenges of the markets as well as the practices and systems needed to successfully manage profitable customer relationships. By working in a consultative manner with each company, Direct Alliance provides highly tailored solutions that help expand their markets, increase profits, and improve customer satisfaction.
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Percepta
Given the recent changes in the automotive industry, building and maintaining customer confidence, satisfaction, and loyalty are more critical than ever for top brands throughout this high-stakes space.
Percepta, TeleTech’s joint venture organization with Ford Motor Company, offers the specialized expertise, capabilities, and resources to achieve these goals by managing all forms of contact with automotive customers, prospective customers, suppliers, and distribution networks. Established in 2000, Percepta has offices in North America, Europe, Asia Pacific, and Australia. With nearly 2,000 employees operating in numerous service delivery centers worldwide, Percepta manages interactions with 10 million people each year to strengthen customer relationships and enhance brand value within the automotive industry.
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TeleTech@Home
For businesses in just about every industry and market around the world, supporting customer needs requires a workforce that extends beyond the traditional workplace. TeleTech@Home offers an ideal solution by enabling organizations to build a virtual global workforce of home-based employee specialists who provide customers with immediate support and expertise around the clock and around the world. Available in North America and the United Kingdom, the TeleTech@Home program brings together targeted employee skill sets and workflow management capabilities to deliver the best customer experience and the most efficient back-office solutions for businesses worldwide.
For employees, the TeleTech@Home program provides numerous advantages, including greater flexibility to balance work with other demands such as family, education, and military commitments. Plus, by being part of the TeleTech team, TeleTech@Home employees enjoy the added benefit of having the vast resources and opportunities of a large, global organization—right at their fingertips.
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Global Business Services (GBS)
Often called the backbone of our company, GBS is the arm of our company that provides a full range of professional services directly to our clients as well as to support various initiatives within our service delivery centers. Based in Argentina, South Africa, the Philippines, and at our corporate office in Englewood, Colorado, GBS services range from back-office functions like financing and accounting services to front-office efforts such as launching new customer service initiatives.
As part of the GBS team, you can explore career options in project management, technology, operations, human capital, finance, and training.
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