Customer Service Representative for Telstra | Teletech (01LVZ)

Cebu City, Central Visayas, Philippines PH

INDUSTRY INNOVATORS
 

Get ready to construct something better


Are you the type of individual who is great at building solutions? Do others rely on you to show them how the pieces can work together? If so, then consider a career with us. We are transforming the way we do business. We need your innovative ideas to help us build something better.

 

THE ROLE:

 

Your role as a Customer Service Representative (CSR) is to listen and analyse customer calls to understand what the customer needs are and how to resolve their issues in accordance with a set methodology. You will provide guidance or initiate appropriate administrative procedures to resolve any issues to achieve a high level of customer satisfaction and advocacy.

 

DUTIES AND RESPONSIBILITIES:

  • Provide end to end customer service to Telstra customers
  • Listen and understand why customer has called us and what matters to them
  • Take full ownership to resolve customer queries and deliver what matters to the customer on the first call.
  • Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issues.
  • Work as part of a larger team to create a continuous improvement culture.
  • Integrate key learning into operations to help support customer advocacy.

QUALIFICATIONS:

  • No experience necessary.  Fresh graduates are welcome to apply.  Now accepting High School graduates with excellent communication skills.
  • Proficient in conversational English.
  • Able to convey information effectively with a neutral accent.
  • Internet savvy and knowledge of MS Office applications 

 

WHAT WE HAVE TO OFFER

 

  • TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
  • Competitive compensation package including regular performance bonuses
  • Medical and dental coverage plus life insurance options
  • Immerse in personal development programs and continued skill enhancement through online and proprietary  training curriculums
  • Engage with your colleagues and build friendships through exciting promotions, events and activities

HOW TO APPLY

  • Email. Hotjobs@teletech.com
  • SMS.  Text 09238359526 and request for a phone interview
  • Online. Apply at www.TeleTechJobs.com via computer or mobile phone
  • Go Social.  Visit us at facebook.com/TeleTechPilipinas or twitter.com/TeleTechPinas
  • Walk In. Ground Floor, Ebloc 2 Building, AsiaTown IT Park, Lahug, Cebu City

 



RSS FeedSubscribe to RSS feed of jobs like this

Keywords: , , , , , , ,