Client Experience Analyst
Client Experience Analyst
New York, New York, United States US
The Learning & Performance division of TeleTech Consulting is seeking a Client Experience Analyst to join our Consulting team in our New York City office! The primary purpose of the role is to develop and maintain strong client relationships while providing exemplary client service and project support to the external client and internal consulting teams. We’re seeking a candidate who is an organized, passionate, proactive, and reliable team player to exceed stakeholder expectations and enhance what we do.
Check out our website below to learn more about what we do and how we help our clients.
What you’ll be doing:
Work on multi-phase projects that include diagnostics, content design, and delivery of programs and events
Partner with Project/Engagement Managers to prioritize and plan client related activities, inquiries, and engagements with consideration for quality, time and costs
Coordinate all logistics for training programs, coaching sessions, and consulting engagements, acting as primary liaison between client contact and internal facilitation team
Collaborate with consulting team during the program design process, and ensure engagements are resourced with the appropriate subject matter experts
Assist in formatting, editing, proofing, and preparing program materials (putting together PowerPoint slides, workbooks, and handouts)
Coordinate consultant calendars, travel schedules, and internal and external meetings and calls
Data input and maintenance of engagement details in internal systems
Process client invoices and expenses through the CRM in an accurate and timely manner
Draft, format, and proof of terms of engagements, statements of works, scoping of fees, and other client related correspondence
What you’ll bring to us:
The ability to maintain strong relationships with clients while providing high level administrative and project support to your client and consultant teams.
What skills you’ll need:
- 1-4 years of experience in a professional environment preferred
- Previous project management and client services experience desired
- Interest in consulting, learning, and leadership development
- Client-centric self-starter
- Excellent work ethic
- Ability to plan, prioritize effectively, and multi-task to ensure deadlines are met
- Flexibility, adaptability, and able to perform well under pressure, often with little supervision
- Possess analytical skills, and demonstrate a very high attention to detail
- Excellent verbal and written communication skills
- Advanced knowledge of Microsoft Office programs including Outlook, PowerPoint and Excel.
Who We Are:
TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Consulting team is on a mission to help our clients realize the amazing opportunities available to them, by driving new thinking and transforming the way they create exceptional experiences for their employees and customers. We provide end-to-end advisory and execution services, giving leaders the confidence and tools to re-think how to compete with a combination of our logic, intellect and ability to make sense of the data with our creativity and experience.
The Client Experience Analyst is a key part of this team, and will use his/her skillset to solve problems, build something new, and work with some of the biggest brands in the world.
What We Offer:
Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement
Global career mobility, professional development, employee recognition programs
State of the art technology which allows for seamless global connectivity
Learning and career growth opportunities via our global footprint
Rich wellness program and health incentives
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