Travel Desk Analyst (01T3D)

Makati City, Metro Manila, National Capital, Philippines PH

TeleTech is seeking a Travel and Data Analysts to join our Procurement Team.


What you’ll be doing: 

The Travel Analyst supports TeleTech travelers globally, making sure that the Travel Department delivers frictionless services at best value, while enabling TeleTech business objectives and driving Travel Policy compliance.

What you’ll bring to us:

·         Act as an engaged and proactive travel subject matter expert;

·         Support travel vendor management to assure best values, negotiated rate/discounts and their consistent utilization;

·         Support international and domestic travelers, as part of TeleTech Travel Desk, including travelers’ online profiles in the booking tools, reservations not available through self-service, emergency response for stranded travelers, and itinerary change management;

·         Audit pre-travel booked itineraries, to assure best negotiated pricing and travelers’ compliance with the company’s travel policies.

·         Negotiate best in class hotel and transportation rates;

·         Contribute to TeleTech’s value proposition by maintaining knowledge base of preferred hotel rates available through partnership with clients and vendors


What skills you’ll need:

·         Passion for customer service with enthusiastic positive attitude

·         College degree in Business, Hospitality, Psychology, or equivalent fields, or 5+ years of relevant experience

·         Travel agency or hotel industry experience is a major plus

·          In-house travel experience for a major company is a plus

·         In-house travel experience for a major company is a plus

·         Ability and experience to translate travelers’ needs and wants into pragmatic solutions

Who We Are:

TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.

Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.

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