Manager I (01TK1)

Sherwood, Arkansas, United States US


Manager I
General Summary:
Under general supervision, the Junior Sales Manager will lead a team of Sales Representatives with a focus on building customer relationships, creating positive a positive buying experience, increasing program revenue, maintaining and improving general sales metrics and improving current sales processes.  This position will serve as a liaison between REVANA and client with respect to increasing revenue, improving customer and client satisfaction and expanding the scope of the program. The Program Sales Supervisor will manage the team to metrics set by the partner and REVANA program management as well as manage the team to acceptable work quality measurements set forth by the partner.   
Essential Duties & Responsibilities:
Support Sales Manager to train and coach a team of sales personnel on their sales ability including managing to metrics.  Evaluate assigned sales personnel on their ability to make a prescribed number of dials per day and/or meet a set amount of available phone time.  Work with assigned sales reps to manage performance that meet or fail to meet the set standard for dialing and talk time.  Responsible for meeting designated team metrics provided by the partner and/or program management.  They need to manage their team to individual metrics via coaching, mentoring and counseling.  Maintains proper scheduling of resources and manage their team to maintain program service levels in answering calls.  Insure that his team receives proper training to maintain program and personal growth.  Working with Human Capital and through Revana policies, this position can perform coaching, performance improvement plans and disciplinary action for assigned teammates.
Oversee sales personnel documentation of telephone contacts for the purpose of evaluating the database, along with passing qualified leads to field sales reps. 
Supervise outbound calling in the processing of orders that meet the requirements set by the client.  Maintain integrity with teams accounts management, ownership and account profile.
Maintain open lines of communications with specified client contacts for the purpose of strengthening and enhancing the REVANA client relationship.
Supervise seasonal sales representatives with basic job functions, scheduling, time clock management and escalations
Other duties as assigned.
Job Specifications:
  • Relevant Bachelors Degree or equivalent combination of education and/or work experience required.
  • Type a minimum of 30 words per min.
  • Working Knowledge of MS Excel, MS Access, MS PowerPoint, and   MS Outlook.
  • Program specific tools/process knowledge preferred.
  • Management and/or sales experience.
  • Direct or Channel sales experience.
  • Call center experience preference
  • Strong, confident telephone voice
  • Inbound / outbound telesales experience required.
Additional Specific Duties & Responsibilities:
  • Ability to interact, learn and coach in a peer setting.
  • Self-starter.
  • Strong business communication skills.
  • Ability to hire, lead and train outbound sales reps.
  • 80% of time will be spent on the floor with the reps. doing live coaching.

TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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