Call Center Team Lead, Full Time - Rockledge, FL (01TOU)

Rockledge, Florida, United States US

TeleTech is now hiring a Team Lead, Service Delivery for Booking.com
 
If this describes you …
· Team Orientated
· Outgoing & Focused
· Passionate & Motivated
… then, APPLY TODAY!
 
In this role, you'll supervise the daily activities of a group of associates by providing mentoring, coaching and guidance while also making recommendations on areas which need improvement. Other responsibilities include: working with associates to address employee relations issues, coordinating all associate activity related to training, development and coaching sessions. In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential. You'll also be directly accountable for associate attrition and employee satisfaction. Plus, you'll be responsible for monitoring absence and attendance for your team.
 
In this position, you'll be expected to manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and you'll be expected to adhere to all company policies and procedures. You'll also be responsible partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project. Additionally, you will be conducting training classes with new hires and on-going classes.
Become a Member of the TeleTech Team
TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.
 
What we offer:
And here's the important stuff… TeleTech provides our associates with:
· Competitive salary + bonuses
· Advancement and Career Opportunities
· Paid training
 
What we’re looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:
· Associate’s degree (A.A.), equivalent from a two-year college, technical school or equivalent work experience
· Must have superior time management and organizational skills
· Analytical ability to interpret statistical reports
· Strong knowledge of call center metrics and improvement methods
· Proficient in working with Microsoft Word, PowerPoint, Excel and Outlook
 
Preferred experience:
  • Knowledge of call center business
  • Recent supervisory experience
  • Completion of Booking.com Training with TeleTech
 
What to expect:
 
Are you ready to accept the challenge? Because TeleTech is ready for YOU!
 
Click on the Apply Now button to let us know about you. Even better, apply now and tell your friends to apply too. For more information on the world of opportunity that awaits you at TeleTech visit our career website at http://www.teletechjobs.com/.
 

TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.



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