Technical Support Representative - Korean Account (01U1I)

Makati City, Metro Manila, National Capital, Philippines PH

OVERVIEW:

 

Our client is the leading provider of personal computer and tablets accessories within Europe and America. The company develops and markets products like peripheral devices for PCs, including keyboards, mice, trackballs, microphones, game controllers and webcams. They are also makers of home and computer speakers, headphones, wireless audio devices, as well as audio devices for MP3 players and mobile phones.

 

JOB TITLE:  KOREAN-SPEAKING CUSTOMER SERVICE REPRESENTATIVE (CSR) | MAKATI | Now hiring Filipinos fluent in the Korean language

 

THE ROLE:

 

Your role as a Customer Service Representative (CSR) is to ensure that the organization is meeting the customer’s requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company’s business needs in perspective.

You will be required to handle inbound phone & email inquiries from customers based in Korea. You will be expected to help the customers troubleshoot computer peripheral products, as well as provide superior customer service for general inquires.

 

DUTIES AND RESPONSIBILITIES:

  • To resolve customer complaints via phone, email, mail, or other media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Assist with placement of orders, refunds, exchanges; cancel or upgrade accounts.
  • Take payment information and other pertinent information such as address and phone numbers; provide company information & services.
  • Answer questions and suggest solutions in relation to products and services.
  • Inform customer of deals and promotions.
  • Ensure active and appropriate engagement on the continuous improvement opportunities
  • Utilize computer technology to handle high call volumes.
  • Compile reports on overall customer satisfaction.

SKILLS & COMPETENCIES REQUIRED:

  • Open to Filipinos who can speak Korean language or Korean citizens who are 13-A Visa holder
  • Fluency in Korean both spoken and written.
  • Good understanding of computers including Windows based programs, USB’s and Internet Explorer
  • Strong interest in technology, gaming and entertainment systems
  • Must enjoy working with different types of people and cultures
  • Passion for and commitment to delivering the best support experience
  • Excellent soft and interpersonal skills.
  • Strong e-mail, word processing, and web usage skills

BASIC QUALIFICATIONS:

  • Has completed at least 2 years of college in any course (without back subjects)
  • Excellent verbal and written English communication skills
  • Internet savvy and knowledge of MS Office applications
  • Previous customer service experience is a plus!

WHAT WE HAVE TO OFFER

  • Competitive compensation package including regular performance bonuses
  • Medical and dental coverage plus life insurance options
  • Pharmacy, transportation & rice benefits await those that qualify
  • TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
  • Immerse in personal development programs and continued skills enhancement through online and proprietary  TeleTech training curriculums
  • Engage with your colleagues and build friendships through exciting promotions, events and activities

 

HOW TO APPLY

  • TeleTechJobs.com– Apply online through www.TeleTechJobs.com
  • Email – PHLmultilingualjobs@teletech.com or HotJobs@TeleTech.com
  • Call or SMS – 0915.295.7966 for further inquiries
  • Walk In – Apply in person at the Ground Floor of BPI Philam Life Building | 6811 Ayala Ave. | Makati City and be interviewed on the same day
  • Facebook- Visit www.Facebook.com/TeleTechPilipinas
  • Twitter- Join the conversation at _www.Twitter.com/TeleTechPinas and direct your message to us


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