Inbound Customer Service Representatives (01UXD)

Santa Rosa, Calabarzon, Philippines PH

Customer Service Representative (CSR) is to ensure that the organization is meeting the customer’s requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company’s business needs in perspective.



•          To resolve customer complaints via phone, email, mail, or other media.

•          Use telephones to reach out to customers and verify account information.

•          Greet customers warmly and ascertain problem or reason for calling.

•          Assist with placement of orders, refunds, exchanges; cancel or upgrade accounts.

•          Take payment information and other pertinent information such as address and phone numbers; provide company information & services.

•          Answer questions and suggest solutions in relation to products and services.

•          Inform customer of deals and promotions.

•          Utilize computer technology to handle high call volumes.

•          Compile reports on overall customer satisfaction.



  • Knowledge of principles and processes for providing good customer service.  This includes customer needs assessment and meeting quality standards for service.
  • Active Listening & Problem Solving Skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.  
  • Excellent English Communication & Interaction Skills — conversant in English and can convey information effectively. 
  • Service Orientation — Proactively looks for ways to help people; Ability to be polite, have confidence, and use diplomacy in difficult situations;
  • Able to set priories and multitask
  • Detail-oriented and customer-focused.
  • Complete at least 2 years of college without back subjects
  • Excellent conversational English skills
  • Internet savvy and knowledge of MS Office applications
  • Previous customer service experience is a plus!

·         Competitive compensation package including regular performance bonuses

·         Medical and dental coverage plus life insurance options

·         Pharmacy, transportation & rice benefits await those that qualify

·         TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life

·         Immerse in personal development programs and continued skills enhancement through online and proprietary TeleTech training curriculums

·         Engage with your colleagues and build friendships through exciting promotions, events and activities

  • Email.
  • SMS.  Text 0998.556.5447 and request for a phone interview
  • Online. Apply at via computer or mobile phone
  • Go Social.  Visit us at or
  • Walk-in at 2nd floor Robinsons Place Santa Rosa, Sta.Rosa, Laguna

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